FAQs

Frequently Asked Questions.
Published 1 September 2020

Please note, the information provided in these answers is designed to provide helpful information on the questions posed. The answers are not meant to be, nor should they be, used to diagnose or treat any medical condition. For diagnosis or treatment or any medical problem, please consult your own physician.

How will mymo help me?

Buying a new pair of running shoes can be extremely confusing, complex and sometimes frustrating. Manufacturers are constantly supplying the market with new models and technologies but how do you know which is the right shoe for you? Instead of relying on a sales assistant to advise you on which is the right shoe or paying for a full gait analysis, mymo does all that for you. mymo measures your gait and uses an Artificial Intelligence (AI) algorithm to match your running style to the most appropriate types of running shoe for you. You can then narrow your search by filtering our database of pre-selected shoes by brand, model, colour, weight and heel drop.

Who is mymo aimed at?

Anybody thinking of buying a new pair of running shoes!

Whether you’re a first-time runner, just signed up to do a charity run or Coach to 5K initiative or you’re a serious club runner, mymo will help you.

Why do I have to wear the sock barefoot?

You can wear the mymo sock over your existing running sock but you must not wear shoes. The reason for this is because running barefoot provides the most natural measurement of your gait. If you’re wearing shoes (even a neutral shoe) then your foot is already getting an element of support and is therefore not a true reflection of your real gait.

Can I use mymo outside?

Yes, you can wear mymo outdoors. If you need to wash your sock, we advise you remove the sensor device and wipe clean or hand wash only.

Do I have to download the mymo app?

Yes. The mymo app is free to download in the Apple Store and Google Play and is suitable to work on the latest iOS and Android versions. The sensor device is controlled by your mobile phone. You need to connect your mymo device to your mobile phone via Bluetooth (go to settings in your mobile). When you carry out a test, the app will give you step-by-step instructions of how to get the most accurate measurement.

Do I have to use my mobile phone while testing?

Yes, you will need to carry your mobile in your hand while undertaking a test. The reason for this is to maintain a Bluetooth connection between the sensor and your phone.

How long will it take to carry out a test?

The test will take up to one minute per foot. Please also allow a short time for the data to transmit to your mobile device (this may depend on the strength of your signal). The app will inform you when this process is taking place.

When do I start running?

Once your device is connected to your phone via Bluetooth, it will tell you in the status bar ‘Connected to mymo’. Please ensure the sock is correctly fitted on your foot (the sensor sits on the top of your foot and the red branded mymo tab will be behind your leg, alongside your Achilles). Please ensure you are standing still until the countdown says go. The reason why we ask you to stand in your natural comfortable position is to allow the sensor to calibrate. You only stand still after you tap ‘Start Test’ to begin. After 10 secs, the dial will count you down, ready, steady, go. At that point, you can start jogging/running and the mymo device will measure your gait.

Do I have to run?

Yes, we advise that you run. During research and testing, we compared data between walking and jogging/running and the results were significantly different. As running shoes are used for running and to get the most accurate recommendation of the type of shoe you require, we recommend you run during your test.

How do I know which is the right running shoe for me?

mymo uses AI (Artificial Intelligence) to match your running style to the latest shoes contained within our database. The device measures foot strike patterns, pronation and contact time and then recommends the relevant type(s) of shoes based on your last set of test results. For example, if you are registered as female and require a support shoe – the database will only present those shoes suitable to you i.e. women’s shoes with support. We appreciate you may prefer a particular brand of shoe or colour etc so the database allows you to filter further by brand, model, colour, weight and heel drop. Please note: the purpose of mymo is to match your running style to the latest shoes in the market. The final decision on which shoes to buy is a matter of choice of the consumer. You are advised to narrow your search to two or three shoes and then try these on for comfort and ride.

How accurate is the data?

Our prototype has been rigorously tested by hundreds of runners of all abilities. We collaborated with experts from Northumbria University to develop, test and validate the bespoke AI algorithm. You can view an academic paper here. We have also worked closely with experienced physio’s and sports therapists.

If I do a test, do I have to buy those shoes?

No, not at all. The purpose of mymo is to match your running style to the latest shoes in the market. The final decision on which shoe(s) to buy is down to you. You might not even be in the market to buy a pair of running shoes, you may just want to do a test to measure your gait. A person’s gait can and does change over time, particularly if you develop an injury or if you are transitioning from heel strike to midfoot strike - this could affect the type of shoe(s) you need. The device can be worn and tested as many times as you wish. You may just want to use it to track your data over a period of time which may be of particular interest especially if you test the device at the point of injury and then use it as part of your rehabilitation.

How do I find out about the latest shoes?

In order to access the mymo database of the latest shoes, you will need to buy and register your mymo device. We have lots of different running shoes held on our database and we’re constantly adding and updating products. The filter will help you search and compare different shoes.

What happens if I can’t find the shoe I am looking for?

If there is a particular shoe you are looking for and it is not showing, you can either use the search facility within the ‘my products’ section or filter the database. If it is still not showing, then it could mean we don’t have that particular shoe held on our database or if we do, it means the shoe is not suitable for you based on your last gait test. mymo only recommends shoes that are relevant to your running style.

What happens if I forget my password?

To log onto the customer portal and access your data, you will be asked for your email and password, which were the details you gave at the time of registration. Don’t worry if you forget your password, you can click on the ‘forgot password’ link and you will be able to create a new password. If you are still having problems, you can contact our Customer Services Team who can reset your password or email us at support@mymo.co.uk

You say it reduces the risk of injury but what happens if I get injured?

The objective of the mymo system, supplied by Mymo Group Limited, is to promote personal health and wellbeing and reduce the risk of injury by recommending the most suitable type of running shoes based on your last set of test results. Injuries can and do occur – it’s part and parcel of the sport we love – and there are many reasons why people do get injured. One such reason is wearing inappropriate running shoes which, as outlined by the NHS here, have been shown to contribute significantly to common running injuries.

The mymo system has therefore been designed to match your running style with the most suitable shoes on the market. All recommendations are for guidance only and the final decision as to which pair of shoes to purchase is entirely down to you. As the mymo system is a purely advisory service, we accept no responsibility and shall not be held liable for any fault or manufacturing deficiency in shoes which are selected as a result of the use of the system nor for any injuries which may occur whilst using running shoes recommended by the mymo system, except for those which cannot be excluded in law.